FAQ

Q:Who selects the products in each Designers’ House collection?

A:The Designers’ House collections are curated by the interior designer that is listed or by the boutique that is named. In both cases, the design expert controls the selection. The aesthetics available to you are only limited by the creativity and genius of the top interior design minds from around the country. Our designers merchandise and offer exclusive product that is not inaccessible to the consumer and unavailable online.


Q:How are interior designers or boutiques selected?

A: Our partners are the best that the interior design industry can offer. These partners self select and agree to work together on the Designers’ House platform because of the mutual respect that they have for one another. Each of the partners exhibits a quality and passion that they have brought to the industry over a professional career dedicated to design.


Q:What if an item is sold out? Is it gone forever?

A:This varies from product to product. Many of our exclusive pieces are manufactured in limited quantities or as one-off pieces. Often, sold-out items will have a waitlist option available on the product page. If you decide to add yourself to the waitlist, we will notify you via email when that piece is available. If there is a specific sold-out piece you really love, please contact Customer Care and they will assist you.


Q: What's your return policy?

A:Designers’House is committed to customer satisfaction and accepts returns on all defective items. Most décor items are eligible for return unless otherwise stated on the product detail page. Custom products or made to order products are not eligible for return unless defective. Eligible items must be returned within 30 days for a full refund. Please refer to the product detail page for that specific item. 

If your Designers’ House item was received damaged or shipped in error, please contact our Customer Care department at customercare@designershouse.com.


Q:What types of payment do you accept?

A:Designers’ House accepts Visa, MasterCard, American Express and Discover credit cards. We do not accept pre-paid gift cards, personal checks, money orders, or international credit cards, outside of the United States.


Q:Can I change my order after it has been placed?

A:To change or cancel an order after it has been placed, please contact Customer Care via email at customercare@designershouse.com.


Q:Where do you ship?

A:We currently ship to all US states. We do not ship to Puerto Rico and US territories at this time.


Q:Do you ship to P.O. Boxes or APO/FPO addresses?

A:We do not ship to P.O. Boxes or APO/FPO addresses at this time.


Q:Tracking my order

A:Designers’ House will send you an email when your order is confirmed and another when it ships. To check the status of your order at any time, just log into the 'My Orders' tab under 'My Account' in Designers’ House.com. Once your order has been shipped, a tracking number will appear in your order history, usually within 48 hours.


Q:When can I expect my order to arrive?

A:Shipping times vary by product and are indicated on the product page. After your order has been confirmed, you will receive an order number with tracking information and shipping cost.

Orders to Alaska and Hawaii usually take 3-5 business days longer. Contact Customer Care atcustomercare@designershouse.com if you have any additional questions about your order and its expected arrival time.


Q:Will I receive all items in my order at the same time?

A:You may receive your items individually or all together. Please reference your Shipment Confirmation email -- any additional items in your order that are not listed there will be shipped separately and under a different Shipment Confirmation email.


Q:Home much does shipping cost?

A:Designers’ House sources products from all over the country so each item is subject to specific shipping charges. Small parcel items are smaller and lighter and will be shipped out via UPS, FedEx, or USPS. Shipping charges on larger items typically require White Glove delivery service and this takes us 24 hours to accurately quote. As general guidelines, items with glass, delicate doors or specialty materials may be more expensive to ship than others. The point of delivery also plays a role. For example, if you live on the 40th story of a Manhattan apartment, your item will likely cost slightly more than delivering to a home in Los Angeles.


Q:Do you offer White Glove Delivery Service?

A:Yes, we provide White Glove Delivery for our larger or more delicate items to ensure that your purchase arrives damage-free and in a timely manner. Once you place your order, your purchase is prepared for shipment and is delivered to a specialized delivery agent in your area. When the product arrives in the local facility, an agent will call you to arrange a three-hour delivery window between 7 days per week between the hours of 8am – 7pm. You can also request a 30 minute or 1 hour notification that the driver is on the way.

White Glove Delivery Service will place the package in a room of your choice, unpack the product, and remove all packing materials from the residence. Please properly inspect your item upon arrival.


Q:Are there additional delivery fees for furniture or oversized items?

A:Additional delivery fees may apply on some items and will be quoted at the time of purchase.


Q:Do you charge sales tax?

A:Sales tax is charged based on where the delivery is made.


Q:How do I make an exchange or return an item?

A:If you are not completely satisfied with your Designers’ House selection for any reason, contact customercare@designershouse.com within 5 days and we'll gladly exchange it for a Designers’ House Discount or an item of your choice (if available). If item is defective, please notify your White Glove Delivery agent or contact customercare@designershouse.com immediately. A return form and label will be emailed to you. Items must be unused and in their original condition. Please repack in the original materials used for shipping to prevent damage in during the return shipment, especially glassware and breakables.

For your convenience, the return form includes a pre-addressed Return Label that you may use to ship the package back to Designers’ House - simply attach the label to your package. Please note: The shipping is NOT prepaid (unless received damaged). We recommend that you send your package by a traceable method.


Q:What do I do if my item was damaged in transit?

A:If your item was damaged in transit, please email us at customercare@designershouse.com .


Q:How can I contact Designers’ House Customer Care?

A:Email: customercare@designershouse.com


Q:How can I unsubscribe from Designers’ House emails?

A:To adjust your email notifications, go to Account Settings, Email Notifications. You may also click Unsubscribe at the bottom of any of our emails.


Q:Is my personal information safe?

A:Our members' safety and privacy are our utmost priority at Designers’ House. Members' data will never be sold to or shared with third-party marketers. Please see our Privacy Policy for details.